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Srilankan Airlines GDS Booking Policy

September 2, 2020

Overview

GLOBAL DISTRIBUTION SYSTEM (GDS)/COMPUTERISED RESERVATIONS SYSTEMS (CRS) BOOKING POLICY OF SRILANKAN AIRLINES LIMITED


Dear Travel Partner,

SriLankan Airlines considers you as valued partners in our business. This news highlights SriLankan Airlines Booking and ticketing practices that result in unproductive distribution costs and inventory spoilage. Hence SriLankan Airlines shall monitor all transactions to identify booking abuses and practices which are not in line with this GDS/CRS policy and shall monitor any transaction which violates laws/regulations/industry standards applicable to GDS/CRS including the Agency Debit Memo Policy of SriLankan Airlines Ltd and the relevant IATA resolutions such as 818g, 824r, and 850m.

This policy applies to all GDS/CRS subscribers including travel agents (IATA &Non-IATA, Domestic and International) and any person or entity accessing SriLankan Airline's content via the Internet, Global Distribution System/Computerized Reservation Systems or any other electronic means. It is the responsibility of the GDS/CRS subscribers to ensure that all of its employees, agents and sub-contractors, in all of its locations are familiar with this policy.
All GDS/CRS subscribers shall make every effort to comply with these policy guidelines.

The SriLankan Airlines Channel Management team is available on email dsystems@srilankan.com to address any specific clarifications or concerns of the subscribers arising out of this policy.
This revised policy will be effective from 1st November 2020. Any future updates shall be communicated via similar circulars or updated on the SriLankan Airline's website (www.srilankan.com) and BSP link.

A. POLICY

1. Bookings

1.1. Inactive segments

Changes to a flight segment status by airline resulting in the requirement to cancel, the booking segment(s), the segment(s) should be removed from GDS booking at the earliest or at least twenty-six (26) hours prior to the scheduled flight departure time. This includes ticketed or un-ticketed bookings with status codes such as UN, NO, HX, WK, WL, WN, UC, US and DS etc.

Even if the Travel Service Provider has taken action to remove segments, with the above-mentioned status codes, within 26 of scheduled flight departure time, still the GDS cost will be applicable to the Airline. This similarly applies to the Travel Service provider canceling waitlisted segment within 26 of scheduled flight departure time.
For segments not removed up to 26 hours and within 26 hours of flight departure, a penalty will be applied to Travel Service Provider to cover the GDS cost and the administrative overheads as per section B (consequences for policy violations).

1.2. Churning

Churn refers to repeated booking and cancellation of the same segment for the same passenger regardless of class of service/date of travel.
Any cancellations done in excess of 2 for the same segment within a PNR, resulting in no active segment will be considered as billable churn as per section B (consequences for policy violations). Any churn segment in excess of 2 will be calculated from the first cancellation onwards within a PNR.

1.3. Duplicate booking segments / for the same passenger

A single Travel Service Provider should refrain from creating duplicate bookings for the same passenger on multiple flights or in multiple classes, on the same date of travel and same O&D, ticketed or un-ticketed, will result in unnecessary cancellations which increases GDS booking fees for the Airline and lead to spoil inventory. The Airline reserve the right to cancel all such PNRs/segments with or without prior warning.

Travel service providers who are in the habit of creating duplicate bookings will be identified by quarterly basis and Travel Service Provider's access to Airline inventory will be terminated.

A penalty will be applied to Travel Service Provider to cover the GDS cost and Administrative overheads as per section B (consequences for policy violations).

1.4. Speculative bookings

Holding onto SriLankan Airlines' inventory by deliberately blocking seats, increases GDS booking fee to the Airline and reduces the availability of SriLankan Airlines services to genuine passengers. Travel Service Providers should refrain from making speculative bookings or holding seats in Airline inventory without a booking.

Once these malpractices are identified, such bookings will be subject to automatic cancellations and Travel service providers will be terminated from accessing the Airlines' inventory from all GDS systems and other booking systems if deemed necessary without a prior warning. A penalty will be applied to Travel Service Provider to cover the GDS cost and Administrative overheads as per section B (consequences for policy violations).

1.5. Group bookings

a) Block Space by Individual Bookings
    Blocking space by means of many separate individual bookings instead of the established group procedure is prohibited.

b) Fictitious block space
    Travel Service Providers should refrain from grouping individual bookings to obtain special fares.

Such malpractices mentioned above are subject to immediate cancellation without prior notification and terminate access to the Airline's inventory. A penalty will be applied to Travel Service Provider to cover the GDS cost and Administrative overheads as per section B (consequences for policy violations).

1.6. Passive bookings

An acceptable passive segment should be entered into a GDS for the purpose of ticketing. It must match an existing booking in SriLankan Airlines internal reservations system. The use of mismatched segments to issue tickets, or to generate false confirmation is strictly prohibited and will be rejected by SriLankan Airlines immediately without prior warning.

If a passive segment is rejected by SriLankan Airlines, then the passive segment should be canceled immediately by the Travel Service Provider, in order to avoid unnecessary fees from SriLankan Airlines. Failure to do so will result in the Travel Service Provider being billed under point number "1.1. Inactive Segment" above.

2. Fictitious Names/Training/Test bookings

Travel Service Providers should refrain from creating bookings with fictitious names, training and test bookings at all times. The Travel Service Provider may create test or training PNRs only in the training mode of a GDS provider. Reserving seats in SriLankan Airlines reservation system for the purpose of training and or testing purposes is strictly prohibited.

The Airline reserves the right to cancel such bookings immediately without prior warning and terminate access to the Airline's inventory from all GDS systems if deemed necessary. A penalty will be applied to Travel Service Provider to cover the GDS cost and Administrative overheads as per section B (consequences for policy violations).

3. Fictitious Ticket Numbers

Travel Service Provider should refrain from entering Fictitious / Invalid ticket numbers as a method to hold a booking in the Airlines' Reservation Systems and bypass ticketing time limit.

Travel Service Providers identified for blocking seats with fictitious ticket numbers will be screened by SriLankan Airlines and such bookings will be immediately canceled without prior notice and Travel Service Providers access to Airlines' inventory will be terminated. A penalty will be applied to Travel Service Provider to cover the GDS cost and Administrative overheads as per section B (consequences for policy violations).

4. Unproductive Transactions / Excessive Transactions

Travel service providers who are in the habit of booking and cancelling segments resulting in unproductive transactions (0 productive segments) will be identified by pseudo city/ office ID on quarterly basis and Travel service providers access to Airlines' inventory will be terminated.

A penalty will be applied to Travel Service Provider to cover the GDS cost and Administrative overheads as per section B (consequences for policy violations).
Transactions by performing excessive availability display functions shall create additional costs to the Airline. Every effort should be made by the Travel Service Provider, specially online travel agents to reduce the excessive transactions being generated to the Airline. Online travel agents should ensure to filter unnecessary via points and sectors that does not have direct fares and any other combinations that does not sell.

If the excessive transactions made by a Travel Service Provider increases in an unacceptable manner, the Airline will without prior notification to the Travel Service Provider terminate access to the Airline's inventory from all GDS systems and other booking systems.

B. CONSEQUENCES FOR POLICY VIOLATIONS

1. Penalty

In addition to legal remedies available to SriLankan Airlines for Travel Service Provider's violation of this policy, SriLankan Airlines reserves the right to hold the Travel Service Provider responsible and liable for any unproductive costs due to violation of this GDS/CRS policy (and violation of the SriLankan Airlines Agency Debit Memo Policy).

Table 01: ADM Fee Structure applicable for violation of policy Policy CHARGES (in US$) 1.Bookings

1.1 Inactive Segments (HX/UN/NO/UC/US segments etc.)

As per the applicable GDS cost per passenger per segment

1.2 Churning USD 5 per passenger per segment for each violated segment

1.3 Duplicate Bookings/Segments

As per the applicable GDS cost per passenger per segment (to have access reinstated to Airline's inventory)

1.4 Speculative Bookings As per the applicable GDS cost per passenger per segment (to have access reinstated to Airline's inventory)

1.5 Group Bookings

As per the applicable GDS cost per passenger per segment (to have access reinstated to Airline's inventory)

1.6 Passive Bookings Same as "1.1 Inactive Segments" – as per the applicable GDS cost per passenger per segment

2. Fictitious Names/Training/Test Bookings

As per the applicable GDS cost per passenger per segment (to have access reinstated to Airline's inventory)

3. Fictitious Ticket Numbers As per the applicable GDS cost per passenger per segment (to have access reinstated to Airline's inventory)

4. Unproductive Transactions / Excessive Transactions
As per the applicable GDS cost per passenger per segment (to have access reinstated to Airline's inventory) Administration Charge USD 20 per ADM when the ADM value is 10 USD and above. If less than 10 USD, only unproductive cost will be charged.

2. Loss of Access/Termination

SriLankan Airlines reserves the right to block any Travel Service Provider's access to view, book or ticket SriLankan Airlines inventory in case of non-compliance of the booking policy or any other violations to the Airline's inventory. If a Travel Service Provider has been blacklisted, SriLankan Airlines reserved the right to charge the applicable GDS cost of such PNRs and the administrative overheads due to violation of policy prior to reinstallation of the access to the Airline's inventory.

Channel Management Team

SriLankan Airlines Limited Email: dsystems@srilankan.com
Revised Policy: Effective 01 November 2020

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